Mitel Voice Mail Message Envelope Icon On Phone

Mitel 5320 IP Phone - Message light flashing

Mitel 5320 IP Phone - Message light flashing

Morning,
I hope you can help with an issue. I am attempting to get the above phone issue resolved, the light is flashing to indicate a message, however when pressing the key as if to go to the voicemail, it says no messages. I have spent a few hours looking for the solution but cannot seem to find this. I have tried using the features menu, however I think this may be disabled or maybe not allowed on this particular phone to change anything.
I have tried turning off and on also. The phone is in use for a new employee to the company, so maybe this is something to do with the previous user? I am not sure, however there is definitely no messages when going to voicemail and entering the pin to go into voicemail messages.
thank you.

The following types of voicemail are available in a ShoreTel Sky phone system. Cisco 7900 series desk phone, press the 'Messages' button (envelope icon). Antamedia bandwidth manager full crack version.

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